In short, I've stepped away from photography for the forseeable future. I've thoroughly enjoyed working with so many beautiful families (I miss you all!) but my current schedule doesn't leave much room for holding photography sessions, and it would be unfair to offer very limited options to only a few families.
This may change, so please keep in touch. Thank you for checking in!
Once payment has been accepted, your screen will refresh with a download that button. Simply click it and your download will begin automatically. You will also receive an email with a link to access your download later if you wish.
I recommend doing a test print on a plain piece of paper first, for all orders.
Make sure the correct paper size is selected - usually this will be 8.5" by 11" but double check the product description in case it's different. I suggest printing at the highest quality your printer has, on good cardstock or thick paper. I like 60 lb or 80 lb smooth cardstock, usually in a bright or brilliant white. You can find many good quality cardstocks in office supply stores or through the usual big online sellers.
For a more detailed walk-through, check out this post: How and Where to Print Digital Downloads.
Yes! In Corjl, select the jpeg format when you download. (You can email a PDF, but a jpeg typcally has a smaller file size which is handy for emailing.) Then just attach it like you would normally attach a photo, and send it on its way.
No. All digital items are for personal use only. Check out the Terms of Service for more details.
A custom order is any request for a personalized item. This includes:
Cool update: most of my custom orders have now become digital files! First, it's much more environmentally friendly - always a good thing! Second, the customization process is much faster and much of it can be done by you, so there's no email back-and-forth with proofs and changes. (Although if you'd like to email me just to chat, feel free! I've made many lovely friends while creating custom orders.) And third, with Covid and lockdowns and everything going on lately, keeping things online-only means they're pretty germ-free. And I like germ free.
If you're curious what kind of things I've made, check out this gallery of previous custom orders.
For events happening on a certain date, please place your order no later than 6 weeks before the event date. I will need to confirm your design, print and assemble your order, and ship it, so you can mail them out 2-4 weeks ahead of time.
For printed invitations and announcements: nope! Order as many as you need.
Please note: invitations and announcements are priced in groups of 25 so it may be cheaper to order a few more. Add the amount you'd like to the shopping cart to see the price (you can always delete this afterwards), or refer to the design discription for more pricing information.
For digital invitations and announcements: nope! Your order will include one file, which you may print as many times as you need.
As long as there are still a few weeks before your event, just let me know what and how many you need. I’ll send you an invoice and once that’s paid in full I’ll get your items to you as soon as possible.
For digital items: if it is the same item, you can just print more from the same file.
If in doubt, please email me and I'll work with you!
In most cases, no. Custom orders are... well, custom, and they are unable to be reused.
If you are dissatisfied or need to make a change, please contact me at heather@heatherscards.com and we'll work together to find an acceptable solution.
Definitely! There's no need to share anything but the essentials, like where you want your goodies shipped... that would be helpful.
If you want access to your order history or you want your checkout details saved for speedier shopping next time, go ahead and create an account. If you missed that step at checkout and have regrets, visit heatherscards.com/account/register and follow the instructions to set it up.
This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please let me know at heather@heatherscards.com just in case there’s a problem with your order. Also, check your email’s spam or junk folder in case it's ended up in there.
I usually only cancel an order if it's been requested. If your order is canceled because of a problem on my end, I'll do my best to catch it quickly and remedy it, and fix things so it doesn't happen again. If you don't hear from me within 24 hours, please let me know as it might be something that snuck by without notifying me either.
I aim to get physical items in the mail within 48 hours of receiving the order, so there's a pretty short window of time that an order is able to be canceled.
If you need to cancel, email me at heather@heatherscards.com and I'll process the cancellation. If the order is already in the mail, then we'll treat it as a return. Just send the package back to me (I'll provide a shipping label) and once I've received it I'll refund your order.
Downloaded items, such as printable wall art and invitations, may not be canceled once the order is placed. If you ordered the wrong item, please contact me.
I aim to get physical items in the mail within 48 hours of receiving the order, so there's a pretty short window of time that an order is able to be changed. Email me as soon as possible at heather@heatherscards.com and I'll let you know if your order can be altered.
If your order is already in the mail, the best choice is to place a new order for any additional items. If it involved a coupon or deal, please contact me before placing the second order and I'll update your amount.
If your order has already been mailed, you may either accept it as is and place a second order, or return it for a refund and place a new order. Please let me know if you choose the return and refund option before mailing it back so I can provide you with a shipping label.
Downloaded items, such as printable wall art and invitations, cannot be changed. If you have an issue with your digital order, please contact me so I can help.
Once I receive an order, I will process it and prepare it for shipping within 1-2 days. I ship all orders via USPS. Most will take between 1 and 3 business days, but it might take a bit longer since I try to provide cost-friendly (but sometimes slower) shipping options.
All shipped orders should provide a tracking number via email.
Please contact me if your order hasn’t been delivered within the expected timeframe, and I'll check your order status.
Currently shipping is limited to the United States only.
Shipping costs depend on the item you’ve ordered and the area it’s being delivered to. When you add items to the shopping cart it will provide you with shipping costs, if you wish to check the amount before purchasing.
Orders over $50 automatically get free shipping.
Visa, Mastercard, American Express and Discover are all good!
PayPal and Shop Pay are also welcome. If you use PayPal, you’ll be taken to the PayPal website where you’ll be prompted to log in and process your payment. You’ll then be directed back here once your transaction is complete.
Returns
The following items may be returned within 30 day of purchase: greeting cards, banners, bunting, wooden signs, hand warmers, and wall art that was printed and shipped. If it arrived in the mail, it can be returned.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
Exchanges
Because every item in the shop is handmade and in limited supply, exchanges may not be possible due to item availability. Please contact me to discuss exchange options.
Non-Returnable Items
The following items are not eligible for returns or exchanges: all digital download and printable goods, including but not limited to printable wall art, invitations, announcements, and custom orders. If you downloaded it, the sale is final.
If you have purchased a digital item and are not satisfied, please contact me. Exchanges and cancellations are not guaranteed, but I will work with you to figure out a solution.
Unfortunately, I cannot accept returns on gift cards.
You can always contact me with any questions or concerns.
Email me at heather@heatherscards.com with your reason for returning your item. If it arrived damaged, please include a clear photo.
I will let you know if your return has been accepted within 48 hours of your message. If you do not receive a reply, please check your junk folder just in case before contacting me again. If your return has been accepted, I'll send you a shipping label and further instructions on how to complete your return. Items sent back without first requesting a return will not be refunded.
Once I receive your return, I will begin the refund process. If for some reason the return cannot be completed, I'll provide you with an explanation and other options.
Shipping costs are not refundable.
Please note that the following are not eligible for returns: all digital download and printable goods, including but not limited to printable wall art, invitations, announcements, and custom orders. If you downloaded it, the sale is final.
In the rare event that your order arrives damaged or includes the wrong items, please take photos and email me at heather@heatherscards.com with the details. I’ll respond within 48 hours. If you just don’t like the product for any reason, I’ll gladly accept it back as a return, providing it has been unused and is in its original packaging.
I will notify you once I've received and inspected your return, and let you know if the refund was approved or not (if we agreed on it beforehand, it most likely will be). If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
I aim to be as prompt as possible That said, life does happen sometimes, so please allow up to ten working days after mailing your return back before getting in touch about your refund. And check that pesky junk email folder, just in case.
I will soon! Please check back by October.
Got a question that hasn't been answered here? Email me at heather@heatherscards.com and I'll try to help!
