FREQUENTLY ASKED QUESTIONS

 

Online Orders   |   Returns   |   Custom Orders   |   Photography

 

 

Are you on social media?  Yes!  Find me on Facebook, Twitter, Pinterest, and Instagram

 

Can I get a gift certificate?  It's a bit of a long story full of mostly legal stuff that would need to be followed, so in short: no.  If you have questions, please contact me.

 

Online Orders

When is my payment due?  For items that are in stock, like cards, payment is due when you order.  For custom orders, a non-refundable deposit is due before designing begins, and the remaining amount is due before your completed order ships.  For photography, see below.

 

Do you charge tax?  Heather's Cards is located in glorious Southern California, so residents of California are required to pay tax.  All prices of taxable items include sales tax reimbursement computed to the nearest mill.  For all other customers, no tax is added.

 

What is included in my order?  You’ll get however many cards you ordered along with a nice white envelope with each card, sealed inside protective plastic covers so they’re clean and fancy when they arrive.  Boxed sets are packed with their envelopes inside nifty clear plastic boxes.  Like most cards you’d find at a store, these cards do not include postage.

 

What methods of payment do you accept?  All online orders go through PayPal.  Debit and credit cards are accepted through PayPal's secure checkout and you don’t need a PayPal account to use it (although it’s free if you decide to sign up).  I also use Square at photo sessions and craft fairs, which accepts credit and debit cards on site - this makes me feel super fancy.  

 

How far in advance should I place my order?  Once your order has been processed, card orders will be shipped within 48 hours.  See below for custom orders.

 

How much is shipping?   Shipping is determined by the weight of your order.  With cards and most decor items under a few ounces, shipping won't be more than a few dollars.  If you'd like to know exact charges, add your items and head to the shopping cart to check out the handy "estimate shipping and tax" option.

 

How will my order be shipped?  Orders will be shipped via USPS.  If it’s a large custom order, you’ll get a tracking number.

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Returns

 

What should I do if the item I receive is wrong or damaged?  Please contact me within 10 days of receiving your order.  If the item received is not what you ordered, the correct item will be shipped as soon as possible with no further charges.  If the item is damaged, a replacement will be shipped upon verification of the damage.

 

Can I return my order?  It depends. Any non-custom greeting card orders can be returned within 5 days of receipt for a full refund, as long as they’re in original condition and packaging. Custom orders are not eligible for full refunds.  This includes custom cards, invitations, announcements, photo cards, and all wedding stationery.  Custom orders can’t be reused so half the paid price will be refunded, provided the entire order is returned in original condition within 2 weeks of receiving it.   For all returns, your shipping costs will not be refunded.  If you paid for your original order by check, you will be issued a money order for the paid amount.  If your order is not returned within the specified time frame, no refund will be given.

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Custom Orders

 

A quick breakdown of custom order terminology:

Postcard – lays flat, does not fold

Backing – the back piece of paper to an invitation or announcement; usually left as is and just cut to size

Matte – the middle piece of paper in an invitation; usually left as is and just cut to size

Invitation – the front piece of paper that contains all the information

Embellishment – any decorations added to the invitation or announcement (ribbon, gems, brads, etc.)

 

How far in advance should I place my invitation/announcement order?  If you’re ordering less than 50 invitations or announcements, the design and production processes usually take 2-3 weeks.  Orders including more than 50 invitations or announcements take around 4 weeks.  Each card is cut, assembled and made per your specifications, and ensuring top quality with handmade items does take some time.For a handy reference, check out the Custom Order Timeline

 

How far in advance should I place my wedding stationery order?  From design to delivery, most orders take between 4 to 6 weeks.  The design process can take up to a couple weeks, and once everything is finalized production takes about 2 weeks.  Reception stationery that follows a design similar to the invitations usually goes a little faster.  For a handy timeline, check out the Wedding Stationery Timeline

 

Is there a minimum number for custom orders?  Yes.  While the pricing guides start at 25, the minimum for any custom order is 15 (with the exception of wedding seating charts and table signs).

 

How can I find out what my order will cost?  There are pricing guides on the invitation, announcement, and wedding pages, but the best way is to contact me with what you’re looking for and how many.  I’ll provide you with an estimate and when your design and numbers are finalized you’ll get a price confirmation.

 

What if I realize I need more after I’ve placed my order?  As long as there are still a few weeks before your event, just let me know what and how many you need.  I’ll send you an invoice and once that’s paid in full I’ll get your items to you as soon as possible. 

 

Do you charge tax?  Heather's Cards is located in glorious Southern California, so residents of California are required to pay tax.  All prices of taxable items include sales tax reimbursement computed to the nearest mill.  For all other customers, no tax is added.

 

What methods of payment do you accept?  Custom orders are recorded on an invoice through PayPal.  Debit and credit cards are accepted through PayPal's secure checkout and you don’t need a PayPal account to use it (although it’s free if you decide to sign up).   The invoice doubles as a receipt and contains helpful return info, in case it's needed.

 

How much is shipping?   Shipping is determined by the weight of your order.  I try to keep shipping costs low whenever possible, and it's added to your PayPal invoice so you have a receipt.

 

How will my order be shipped?  Orders will be shipped via USPS.  If it’s a large custom order, you’ll get a tracking number.

 

Can I return my order?  You may, but custom orders are not eligible for full refunds.  This includes custom cards, invitations, announcements, photo cards, and all wedding stationery.  Custom orders can’t be reused so half the paid price will be refunded, provided the entire order is returned in original condition within 2 weeks of receiving it. For all returns, shipping costs will not be refunded.  If you paid for your original order by check, you will be issued a money order for the paid amount.  If your order is not returned within the specified time frame, no refund will be given.

 

What other things do you make?  I have been asked to make photography sign props, worded bunting, wine bottle labels, pillow favor boxes, flyers, business cards, menus, favor labels, buffet option placards, wedding chalkboard signs, and more! Email me if you have questions or ideas.

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Photography

How do I book a session?  Please visit this page and fill out the form.  Once submitted, I'll contact you with more details.  Please note: there is a non-refundable deposit required for all sessions.

 

What does "lifestyle photography" mean?  It means it's just me and my camera in a natural environment - no studio, no poses, and hardly any props (I prefer none at all!).  I aim to capture the real interactions, grins, and laughs, without the usual "1, 2, 3 - smile!"

 

How do I pay?  I will email you a PayPal invoice before your session (don't worry, you don't need a PayPal account - and it accepts major credit and debit cards).  Cash or credit/debit card payments are also accepted at the beginning of your session.  

 

How long does it take to receive my photos?  Depending on my current workload and the time of year (late autumn is usually very busy with craft fairs and Christmas photos), you should get your photos within 2-3 weeks after your session.  I do some editing, cropping, and resizing to help your photos look their best which does take some time, but I do try to get them to you as soon as possible.  

 

How will I get my photos?  Each session comes with a downloadable album of your digital images.  I'll email you directions on how to access your album, which will be password-protected so no one else can view your photos, and you will be able to download them directly from this website.  Digital albums are accessible for two weeks from the date they're posted, and you can share the login info with whoever you choose for easy photo sharing.  If you added a photo CD, I'll mail it the day your digital album is ready.

 

How long do you keep my photos?  If you decide later on you'd like a photo CD after all or you can't access your digital album, don't worry!  I keep all photos for one year.  I will also email you before I remove them, just in case.

 

What does "use for advertising" and "post on blog and Facebook" mean?  I love sharing photos through my social media sites (fully watermarked, of course).  If you're a fan of my Facebook page, feel free to tag yourselves in your photos!  Occasionally I create ads for things like future photo session days, or through local businesses to advertise my business.  I don't post or share photos without permission.

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The Details

Based in Los Angeles, California

email heather@heatherscards.com

text or call (818) 350-3676

 

Hours: Open online 24/7.

Emails will be responded to within 72 hours.  Check the FAQs for shipping and other info.

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